Terms and Conditions

PLEASE NOTE THAT THESE TERMS AND CONDITIONS INCLUDE A PROVISION WAIVING THE RIGHT TO PURSUE ANY CLASS, GROUP OR REPRESENTATIVE CLAIM AND REQUIRING YOU TO PURSUE PAST, PENDING AND FUTURE DISPUTES BETWEEN YOU AND US THROUGH INDIVIDUAL ARBITRATION UNLESS YOU OPT OUT WITHIN THE SPECIFIED TIME FRAME. SEE SECTION 19 FOR MORE INFORMATION.

MrsMaple.com is owned and operated by Maple Lounge Inc., a corporation registered in Delaware. (“MLI”).

Payments may be handled on behalf of MLI

MLI (“We,” “Us,” or “Our”) makes MrsMaple.com (the “Website”), the games and contests offered through the Website (each a “Game,” collectively, the “Games”) and any other related services available for your (“You,” “Your,” “User,” or “Users”) use (collectively, the “Service”) subject to these Terms and Conditions of Use (the “Terms of Use,” “Terms,” or “Agreement”). The Terms spell out what You can expect from Us and what We expect from You.

These Terms form a binding legal agreement between You and Us. You must read these Terms carefully in their entirety before checking the box for acceptance. By checking the box for acceptance during the registration process, or by accessing the Games offered through the Service or creating a User Account, You confirm that You have read and agree to be bound by these Terms, which include and are inseparably linked to our Privacy Policy, the Official Sweeps Rules and other game-specific or promotion-specific terms relevant to Your use of the Service (“Participation”). If You do not agree with any provision of these Terms or any other linked policy, rules or terms, You may not use the Service or play any Game. These terms shall apply to Your Participation even after termination.

Your access to the Website and Your right to use the Service is for only for personal use and for entertainment purposes only. The sole purpose of Participation is to play the Games and/or access other features of the Service.

The Service does not offer real-money gambling, and no actual money is required to play the Games. Only players in the United States (excluding the Excluded Territories, as defined in Section 1) are eligible to enter Promotional Play. Please refer to the Official Sweeps Rules to check Your eligibility.

All Game outcomes are generated by our PF system (as defined below) and awarded as such. You agree that the outcome will be determined by the PF system and that any user interface errors do not entitle You to an item offered on the Website.

Our Privacy Policy is an integral part of this Agreement and is expressly incorporated by reference. The Privacy Policy explains how We collect and protect information about Users of the Service and can be viewed here.

Any questions regarding the Terms, the Official Sweeps Rules or the Privacy Policy should be directed to [email protected]

1. Definitions

   1. “Content” means text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code and other material used, displayed or available as part of the Games and Platform. Content includes Maple Coins and Sweeps Coins.
   2. “Date Last Modified” means the date upon which We most recently updated these Terms.
   3. “Excluded Territories” means the territories in which the Service is not available, including Pennsylvania, Arizona, Delaware, West Virginia, Maryland, Maine, Minnesota, New York, California, Connecticut, Idaho, Nevada, Michigan, Washington, Hawaii, Nebraska, Ohio, Georgia, Montana and New Jersey.
   4. “Games” means games offered to Users through the Platform.
   5. “Inactive Account” means a User Account that has not recorded any log-in or log-out for a period exceeding 12 consecutive months.
   6. “Payment Method” means any card, online wallet, financial/bank account or other payment medium used to purchase Maple Coins and/or receive funds.
   7. “Platform” means the Service provided through any URL or mobile application belonging to, or licensed to, US and all subdomains, subpages and successor sites thereof, as well as all Games, features, tools and services available thereon.
   8. “Prize” means Sweeps Coins that are won when participating in Promotional Play Games and are redeemable for cash or cash value in accordance with the Official Sweeps Rules.
   9. “Promotional Play” means participation in Our sweepstakes promotions by playing any Games using Sweeps Coins.
   10. “Provably Fair” (or “PF”) means a cryptographic technology that guarantees a game's fairness for the User and the transparency of the gambling platform.
   11. “Registered User” means a User who has successfully registered a User Account, regardless of whether that account is considered active.
   12. “User” means any person, including You, who uses the Service.
   13. “User Account” means an account through which a User accesses the Service. No User may access the Service without holding a User Account. 

2. Acceptance of Terms

   1. By using the Website, or participating Service, including, without limitation, participating in the Games, Users: (i) acknowledge that they have read and agree to be bound to and abide by these Terms; (ii) accept and agree to all obligations, rules and scoring systems for each Game in which they participate; and (iii) represent and warrant that they are authorized and able to accept these Terms. We may also issue additional terms, rules and conditions of participation (“Additional Rules”) in certain Games, which are expressly incorporated by reference. You agree to be subject to the Additional Rules if You participate in such Games. If You do not wish to be bound by the Terms, You must not access or use Service. By declining to accept these Terms, You will be ineligible for Participation.
   2. We reserve the right to change these Terms at any time without prior notice to You. If We modify these Terms, We will update the Date Last Modified, and such changes will be effective upon posting. If We make what We determine to be material changes to these Terms, We will notify You by prominently posting a notice on the Website or by sending a notice to the e-mail addresses on file. Your continued use of the Service following such changes constitutes acceptance of such changes. If You do not agree to the changes, Your sole remedy is to cease using the Service. If You breach any of the Terms, Your authorization to use the Service automatically terminates.

3. Restrictions

   1. No individual under the age of eighteen (18), or under the age of majority in such individual’s jurisdiction, may use the Service, regardless of any consent from a parent or guardian to use the Service. You declare and warrant that You are over 18 years of age, or such higher minimum legal age of majority as stipulated in the jurisdiction of Your residence and are, under the laws applicable to You, legally allowed to use the Service.
   2. You may not establish a User Account or use the Service if You are located in any Excluded Territory.
   3. You may use the Service only for Your personal, recreational uses in accordance with all rules, terms and conditions We have established (including these Terms and the Official Sweeps Rules) and in accordance with all applicable laws, rules and regulations.
   4. You may use the Service and participate in the Games only on Your own behalf and not on the behalf of any other person.
   5. You are subject to the laws of the jurisdiction in which You reside and/or from which You access the Service. To be eligible to enter any contest or receive any Prize, You may be required to provide Us with additional documentation and/or information to verify Your identity and to provide proof that all eligibility requirements are met. In the event of a dispute as to the identity or eligibility of any User, We will, in Our sole and absolute discretion, utilize information We have collected to assist in verifying the identity and/or eligibility of such User.
   6. We make no representations or warranties, implicit or explicit, as to Your legal right to use the Service or that the Games are appropriate or available for use in the jurisdiction in which You are located, nor shall any person affiliated, or claiming affiliation, with Us have authority to make any such representations or warranties. We do not intend for the Service or any offerings made available through the Service to be used by persons present in jurisdictions in which participation may be prohibited or restricted. You agree that the availability of the Service does not constitute an offer, solicitation or invitation by Us for the use of the Service in any jurisdiction in which such activities are prohibited or restricted. If You choose to use the Service, You do so at Your own risk. You hereby agree that We cannot be held liable if laws applicable to You restrict or prohibit Your Participation. If You open a User Account and/or participate Games made available through the Service while located in a jurisdiction that prohibits such activities, You will be in violation of the law of such jurisdiction and these Terms and subject to having Your User Account suspended or terminated.
   7. Employees of MLI, any of its respective affiliates, subsidiaries, holding companies, advertising agencies, or any other company or individual involved with the design, production, execution or distribution of the Games and their immediate family (spouse, parents, siblings and children, whether the relationship is by birth, marriage or adoption) and household members (people who share the same residence at least  three (3) months of the year) are not eligible for Participation.
   8. Gold Coin purchases made from within the Excluded Territories will be voided and refunded, minus an administrative fee of up to ten percent (10%) of the total purchases made by the User, in addition to any charges that may be levied by the bank or financial institution managing the reversal.

4. Accounts

   1. You are solely responsible for managing Your account and password and for keeping Your password confidential. You are also solely responsible for restricting access to Your account. If You believe Your account password has become compromised, You must notify Us immediately at [email protected].
   2. If We suspect that You may be engaging in, or have engaged in, fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms, Your access to the Service will be suspended immediately, and Your User Account may be closed. If Your User Account is suspended or closed under such circumstances, We are under no obligation to reverse any Gold Coin purchases You have made or to facilitate redemption of any Sweeps Coins that may be in Your User Account. Further, We may pass any necessary information on to the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institutions. You will cooperate fully with any MLI investigation into such activity.
   3. If You suspect any unlawful or fraudulent activity or prohibited transaction by another User, please notify Us immediately via the means of communication listed in the Customer Complaints procedure (described in Section 18).
   4. Only one (1) User Account is allowed per individual. If You attempt to open more than one User Account, all User Accounts You have opened or try to open may be suspended or closed. You acknowledge and agree that, in the event that We determine that You have registered more than one (1) User Account, in addition to any other rights that We may have, We have the right to suspend or terminate Your User Account(s), refuse any and all current or future use of the Service, and withhold or revoke the awarding or redemption of any Sweeps Coins.
   5. You must notify Us immediately if You notice that You have more than one registered User Account, whether active or not.
   6. You are required to keep Your registration details up to date at all times. If You change Your address, email, phone number or any other contact details or personal information, you must update your account information under the “My Profile” section on your Account.  You must also notify us of the change by emailing us at [email protected]. The name that You provide to Us at registration must be identical to that listed on Your government-issued identification.
   7. You are responsible for maintaining the confidentiality of Your login names and passwords. You must not share Your User Account or password with another person, let anyone else access or use Your User Account or do any other thing that may jeopardize the security of Your User Account. We are not responsible for any abuse or misuse of Your User Account by third parties due to Your disclosure of Your login details to any third party, whether such disclosure is intentional or accidental, active or passive. If You have reason to believe that someone is using Your User Account without Your permission, You must contact Us immediately. You accept full responsibility for any unauthorized use of Your User Account and any activity linked to Your User Account, including by a minor (which is prohibited). We are not responsible for any loss or damage resulting from Your failure to notify Us of unauthorized use. If We request registration information from You, You must provide Us with accurate and complete information and must update the information when it changes.
   8. Your User Account is not transferable. You may not transfer Maple Coins or Sweeps Coins between User Accounts, or from Your User Account to other Users, or receive Maple Coins or Sweeps Coins from other User Accounts into Your User Account, or to transfer, sell or acquire User Accounts. Any attempt to circumvent these prohibitions is grounds for immediate closure of Your User Account, without prejudice to any other rights or remedies available to Us.
   9. Sweeps Coins are only valid for 60 days from the date You last logged on to Your User Account and will thereafter automatically expire and may be forfeited if a User Account is closed for any reason, or at our discretion.
   10. We reserve the right to close Your User Account if it is deemed to be an Inactive Account.

5. Wallet
   

   1. By adding funds to Your wallet on the Website (“Wallet”), You accept that Maple Coins have no real-money value. The sole purpose for buying Maple Coins is to play the Games. We do not issue refunds for Maple Coins once purchase is confirmed, and they are added to Your User Account. If You experience any issues receiving purchased Maple Coins, please contact Us at [email protected]. 
   2. We are not a financial institution, and You will not receive any interest on outstanding Prizes.
   3. Replenishment of funds for Your Wallet is carried out through a third-party payment system for receiving payments and is not managed by Us. Your interaction with the third-party payment system is not governed by Us, and We do not address any claims that You may have with any third-party payment system.
   4. Additional terms and conditions may apply to purchases You make while using the Service, all of which terms are made a part of these Terms by this reference. You agree to abide by such other terms and conditions, including where applicable representing that You are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms and the terms posted for or applicable to a specific portion of the Website or for any service offered on or through the Website, the latter terms shall control with respect to Your use of that portion of the Website or the specific service. We may make changes to the Website or any other feature of the Service at any time.
   5. Only Prizes - not Purchases - can be redeemed. Sweeps Coins must be fully staked before they can be redeemed. Redemptions may only be made to the User, and not third parties. Know Your Customer procedures shall apply to all payment transactions.
   6. By inputting details of a payment medium to participate in the Games, You affirm that You are the lawful owner of such payment medium account used to make any Purchase(s). It shall be a violation of these Terms for any registered User to submit payment using any payment medium that is not owned by the User. We reserve the right to deny access to the Games and the Platform to anyone at our sole discretion.
   7. Purchases of Maple Coins are final and are not refundable, transferable or exchangeable. You agree to notify Us about any billing problems or discrepancies within thirty (30) days from the date of Your purchase. If You do not bring them to our attention within thirty (30) days, You agree that You waive Your right to dispute the results of such problems or discrepancies. You are responsible for and agree to reimburse Us for all reversals, chargebacks, claims, fees, fines, penalties and any other liability incurred by Us (including costs and related expenses) that were caused by or arising out of payments that You authorized or accepted or that were authorized or accepted using Your User Account (even if not authorized by You).
   8. If You are found to have one or more of Your purchases returned or reversed or charged back, Your User Account will be suspended. If this occurs, the amount of such purchases will constitute a debt owed by You to us, and You must immediately remit payment for such purchases through an alternative payment medium. Until payment is received by Us or our Payment Administration Agent, any purchases and winnings will be deemed void, and requests to redeem Prizes will not be allowed.
   9. If at any time We mistakenly add Maple Coins or Sweeps Coins to Your User Account that do not belong to You, whether due to a technical error, human error or otherwise, Maple Coins or Sweeps Coins added by mistake will remain Our property and will be deducted from Your User Account. If You become aware that You have mistakenly received a Prize redemption that does not belong to You prior to Our becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by You to Us. In the event You discover an incorrect addition of Maple Coins or Sweeps Coins, You are obliged to notify Customer Support without delay by using the “Contact” link displayed on the Website.

6. Prize Redemption

   1. We reserve the right to charge Users fees for processing the redemption of Prizes and to set a minimum redemption threshold of $100.
   2. In Florida the maximum redemption value for Prizes is USD$5,000, and any Prize with a value in excess of USD $5,000 will be reduced to a maximum value of USD$5,000.
   3. We reserve the right, in our sole discretion, to limit the value of Your Prize redemptions to: (i) $10,000 per day; or (ii) any other amount over any time that We consider necessary to satisfy our regulatory obligations or the requirements of our partners and suppliers.
   4. In the event You are required to provide Us details of Your financial institution, bank account or online wallet, You agree that You are solely responsible for the accuracy of those details. Further, if You choose to redeem a Prize and provide inaccurate details, and We have processed any payment using the details You provided, the redemption of that Prize is complete, and We cannot and are not required to reverse or reissue the payment.
   5. You acknowledge and agree that if Your financial institution will not accept payments from Us, or if Your bank account or online wallet does not meet the requirements in these Terms, You will be required to nominate an alternative bank account for the payment, and there will be delays in the processing of the payment. If You cannot nominate an alternative bank account that meets the requirements set out in these Terms within sixty (60) days of a request from Us for you to do so, We are not obliged to make the relevant payments to You and may in our discretion deem the respective Prizes to be void.
   6. We will only process one Prize redemption request per User Account within any rolling twenty-four (24)-hour increment. Payouts will generally be processed within 10 days, including any applicable pending periods. While we aim to fulfil all payout requests within this timeframe, in some cases such as technical issues, identity verification, or events beyond our control, the process may take longer.
   7. There may be delays in payments due to our identity verification process, and certain payment mediums will require additional verification at the time of redemption. This may add up to 7 days to the normal processing time but is dependent on the circumstances of each individual case.
   8. We reserve the right to: (i)  reject a Prize redemption request on the basis that it exceeds the limits referred to in Sections 6.3 and/or Section 6.4; or (ii) allocate or make payments in smaller increments over a number of days until all of the Prize has been fully paid.
   9. We are entitled to conduct any identification, credit and other verification checks that We may reasonably require, including those that are required under applicable laws and regulations or by relevant regulatory authorities or to otherwise prevent financial crime. Such identity verification may include, without limitation, requests for copies of Your: (i) identification documentation; (i) proof of address (such as a utility bill); and/or (iii) source of funds. If a failure on Your part to provide any document We request in the form that We require within thirty (30) days of such request were to prevent us from completing any of our required verification checks to our satisfaction, We would be under no obligation to continue with the verification check, and We may, in our sole discretion, close or otherwise restrict Your User Account in any manner that We may reasonably deem appropriate.
   10. Any redemption request shall remain pending until all required verifications are completed to Our satisfaction, and We are entitled to restrict Your User Account in any manner that We reasonably deem appropriate, including by suspending or closing Your User Account.
   11. Any User who requests the redemption of Prizes held in a suspended or closed User Account should contact Customer Support at [email protected]. Nothing in this provision should be construed as conveying a right to any such redemption.
   12. If any legal authority challenges the award of and/or Your receipt of any Prize, We reserve the right to revoke, cancel, suspend, substitute or modify the award of such Prize.
   13. To Redeem Prizes, You may be required via e-mail or US Mail to receive and return an executed affidavit of eligibility, a liability release and, where lawful, a publicity release (collectively, an “Affidavit”) and/or appropriate tax forms within seven (7) days of notification. You agree to receive via e-mail or US Mail and return an executed Affidavit and/or appropriate tax forms, as applicable, and You agree that if such documents are not returned within the specified time period, or if the Prize or Prize notification is unclaimed or returned as undeliverable, or if You are not in compliance with these Terms, the Prize shall be forfeited and may be awarded to another potential winner at Our discretion. You are responsible for any and all taxes applicable to Your receipt and use of any Prizes.

7.  Disruptions, Malfunctions and Change

   1. You acknowledge and agree that the performance of the Website is incumbent on the performance of the hardware devices through which You access the Service, as well as Your Internet connection. You are responsible for any fees, including but not limited to, Internet connection or data usage fees that You incur when accessing the Service.
   2. We are not liable for any downtime, server disruptions, lagging, technical or political disturbance to Game play or attempts by You to participate by means not intended by Us.
   3. In the event of a Platform system malfunction, all Game play on that Platform is void.
   4. If a Game is started but fails to conclude due to technical issues, We shall use commercially reasonable efforts to reinstate the amount of Maple Coins or Sweeps Coins played (whichever applicable) in the Game to You by adding them to Your User Account. We reserve the right to alter User Account balances and details to correct such mistakes.
   5. We reserve the right to suspend, modify, remove or add Content (including its availability) at Our sole discretion with immediate effect and without notice to You. We will not be liable to You for any loss suffered as a result of any changes made or for any modification to, or suspension, unavailability, or discontinuance of, the Platform, and You will have no claims against Us in such regard.
   6. We cannot and do not guarantee that the Platform is free of viruses, and it is Your responsibility to protect Your systems and have in place the ability to reinstall any data or programs lost due to a virus.
   7. The Service, or any feature thereof, may not be accessible in all territories, and We make no representation that the Service is or shall remain available for use in any particular territories. You acknowledge and agree that We may, at Our sole discretion, change, restrict or prohibit the availability of all or a portion of the Service in certain territories at any time, and You will have no claims against Us in such regard.

8.  Games and Features

   1. We may, at our sole discretion change the features of any Game, and We reserve the right to modify or cancel Games at any time without restrictions and without notice to You. Game rules and scoring may differ from Game to Game. Each Game is governed by specific rules, as may be modified from time to time, which are set forth in the Official Sweeps Rules and incorporated into these Terms by this reference.
   2. It is Your responsibility to review the rules of any Game that You play prior to participating in such Game and to review the rules for any changes. You agree to abide by the then-current rules for the Game(s) in which You participate. Your failure to follow the then-current rules for the Game(s) in which You participate shall result in Your immediate and automatic forfeiture of the Game(s), and We reserve the right to immediately suspend or terminate Your access to the Service.
   3. The winners of each Game are determined by the applicable documentation associated with the Game.
   4. We determine the results and winners of each Game at Our sole discretion, and such determinations are final. We reserve the right to make adjustments based on errors or irregularities in Our calculation of results as well as adjustments in the event of noncompliance with the Terms. Any decision We make as to the winner(s) of a Game shall stand as a final and binding decision. We are not obligated to delay the awarding of a Prize in anticipation of any adjustment, but We reserve the right to reverse Prize redemption in the event of any adjustment. By registering a User Account and/or participating in any Game, You unconditionally agree that We shall serve as the sole judge and arbiter as to the determination of winners in all Games if a dispute arises and agree to cooperate with Our efforts to reverse prizing, as necessary.
   5. We reserve the right, in Our sole discretion, to deny any User the ability to participate in any Game(s) for any reason whatsoever. Further, We may, in our sole discretion, invalidate any Game result for the purposes of preventing abusive and/or unfair or potentially unlawful activity, or in the event that there is a risk of any such abusive, illegal or unfair activity.
   6. Prizes will only be awarded if a Game is run. In the event of a cancellation, all entry fees will be refunded to the participating User(s), except as specifically provided in these Terms. We, in Our sole discretion, may disqualify You from a Games or the Service, refuse to award Prizes and require the return of any Prizes, or suspend, limit or terminate Your User Account if You engage in conduct that We deem, in Our sole discretion, to be improper, unfair, fraudulent or otherwise adverse to the operation of the Service or in any way detrimental to other Users. 

9. Prohibited Conduct

   1. As a condition to Your use of the Service, You agree not to: 
      • falsify personal information required to open a User Account, enter a Game, or claim a Prize;
      • engage in any illegal activity, including gambling, or the planning of any illegal activity;
      • create a false identity, impersonate another person, or otherwise attempt to mislead any person as to the identity or origin of any communication;
      • engage in any type of financial fraud, including unauthorized use of credit instruments, to enter a Game or claim a Prize;
      • cheat or collude with any individual in violation of these Terms;
      • use a single account to participate in a Game on behalf of multiple entrants or otherwise collaborate with others to participate in any Game;
      • Threaten, harass, abuse, or otherwise intimidate any User(s);
      • Send or cause to be generated any unwanted e-mail to any User(s);
      • Inflict or cause to be inflicted in any manner whatsoever software viruses or any other code designed to interrupt, destroy, limit, or otherwise affect the functionality of any software or hardware or telecommunications equipment associated directly or indirectly with Us;
      • impersonate or misrepresent Your affiliation with any person or entity;
      • access, tamper with, or use any non-public areas of the Platform or Our computer systems;
      • attempt to probe, scan, or test the vulnerability of the Platform or any related system or network or breach any security or authentication measures used in connection with the Platform and such systems and networks;
      • attempt to decipher, decompile, disassemble, reverse engineer or otherwise investigate any of the software or components used to provide Service;
      • harm or threaten to harm other Users in any way or interfere with, or attempt to interfere with, the access of any User, host or network, including without limitation, by sending a virus, overloading, flooding, spamming, or mail-bombing Us;
      • provide payment information belonging to a third party
      • use the Service in an abusive way contrary to its intended use;
      • systematically retrieve data or other content from the Platform to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers or spiders or otherwise;
      • infringe third-party intellectual property rights when using or accessing the Service;
      • post, transmit, cause to be posted or transmitted, make use of, promote or link to any content that is libelous, defamatory, abusive, offensive, illegal, obscene, pornographic or otherwise violates the law or Our rights or the rights of other Users or any third party;
      • inflict or cause to be inflicted in any manner whatsoever software viruses or any other code designed to interrupt, destroy, limit, or otherwise affect the functionality of any software or hardware or telecommunications equipment associated directly or indirectly with the Service;
      • employ any automated means, including, without limitation, bots, scrapers, or spiders to access or participate in the Service for any purpose;
      • engage in repeated farming of rewards contrary to their intended purposes;
      • use any artificial means to alter a User’s position in the Contests;
      • improperly use support or complaint features of the Service or making false reports to Us;
      • use the Service for any purpose other than that which is authorized in this Agreement or in a manner that violates any laws including intellectual property laws;
      • seek to obtain, or in any way assist others in obtaining, User Account, password, or personal information from any User(s);
      • create more than one (1) User Account;
      • submit comments linking to affiliate programs, multi-level marketing schemes, sites repurposing existing stories or off-topic content;
      • sell or transfer a User Account or any attributes related thereto;
      • advertise to, or solicit, any User to buy or sell any products or Service, or use any information obtained from the Service in order to contact, advertise to, solicit, or sell to Users without their prior explicit consent;
      • tamper with the administration of any Game or try in any way to tamper with the computer programs or any security measure associated with any Game.
      • use the Platform to facilitate any type of illegal money transfer (including money laundering proceeds of crime); or
      • violate the Official Sweeps Rules or these Terms.
      • engage in any other activity deemed by Us to conflict with the spirit or intent of this Agreement.
   2. You understand that any attempt to deliberately damage Us or undermine any Game may also be a violation of criminal and/or civil laws, and We reserves the right to seek damages and other remedies from any such person to the fullest extent permitted by law. If You wish to report any abuses, inappropriate online conduct, or a violation of this Agreement, please forward all evidence of the same to [email protected].

10. Third-Party Websites and Links

    1. The Website may contain links to third-party websites that are not owned or controlled by Us (each, a “Third-Party Website”), and You acknowledge and agree that We have no control over, and are not responsible for, the content, privacy policies, functionality or practices of any Third-Party Website.
    2. You acknowledge and agree that We shall not be directly or indirectly liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any Third-Party Website.
    3. We are not responsible for any actions You take in response to any requests made through any Third-Party Website that offers Maple Coins or Sweeps Coins without Our authorization in an effort to induce Users to reveal personal information (including passwords, account information and credit card details).
    4. Links from the Website to Third-Party Websites do not indicate a relationship between Us and the third party or any endorsement or sponsorship by US of the Third-Party Website or the goods and/or services it provides, unless specifically indicated by Us.
    5. We strongly advise You to read the terms and conditions and privacy policies of any Third-Party Website that You visit.

11. Suspension/Termination

    1. Without limiting clause 5.6, we reserve the right, at our sole discretion, to suspend or close your Customer Account (notwithstanding any other provision contained in these Terms and Conditions) where we have reason to believe that you have engaged or are likely to engage in any of the following activities:
       1. you breached, or assisted another party to breach, any provision of these Terms and Conditions or the Sweeps Rules, or we have a reasonable ground to suspect such breach;
       2. you have more than one Customer Account, including any Inactive Account, on any Platform;
       3. the name registered on your Customer Account does not match the name on (i) your Payment Medium used to make purchases of Maple Coins or (ii) the account into which you elect to redeem Prizes or you do not legally and beneficially own such Payment Medium or redemption account;
       4. your communication with us consists of harassment or offensive behaviour, including (but not limited to) threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene or offensive language;
       5. your Customer Account is deemed to be an Inactive Account;
       6. you become bankrupt;
       7. you provide incorrect or misleading information;
       8. your identity or source of wealth or source of funds (if requested) cannot be verified;
       9. you attempt to use your Customer Account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by playing Games using the Platform through a third party or on behalf of a third party;
       10. you are not over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence;
       11. you are located in a jurisdiction:
           1. where Participation is illegal; or
           2. where you are ineligible to Participate in Promotional Play in accordance with the Sweeps Rules.
       12.  you have allowed or permitted (whether intentionally or unintentionally) someone else to Participate using your Customer Account;
       13. you have played in tandem with other Player(s) as part of a club, group, etc., or played the Games in a coordinated manner with other Player(s) involving the same (or materially the same) selections;
       14. without limiting clause 6.12, where MLI has received a “charge back”, claim or dispute and/or a "return" notification via your Payment Medium;
       15. you have failed our due diligence procedures, or are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity;
       16. it is determined by MLI that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots) which give you an unfair advantage; or
       17. you do not meet the criteria set out in our Customer Acceptance Policy.
           
           If MLI suspends or closes your Customer Account for any of the reasons referred to in clause 11.1 above, you will be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by MLI  (together “Claims”) arising therefrom and you will indemnify and hold  harmless on demand for such Claims
           If we have reasonable grounds to believe that you have participated in any of the activities set out in clause above then we reserve the right to withhold all or part of the balance or recover from your Customer Account any Prizes, Maple Coins or Sweeps Coins that are attributable to any of the activities contemplated in clause 11.1. In such circumstances, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.
           If your Customer Account is suspended or closed it will not be possible for you to unlock your Customer Account during any suspension period.
           The rights set out in clause 11 are without prejudice to any other rights that we may have against you under these Terms and Conditions or otherwise.

12. Children

    1. The Service is intended for adults aged eighteen (18) and over. Users under eighteen (18) years old are prohibited from using the Service for any purpose. By using the Service, You represent that You are at least eighteen (18) years of age or of the age of majority in Your state of residence.
    2. No one under age thirteen (13) may provide any information to or post any information on the Platform. We do not knowingly collect personal information from children under age thirteen (13). If You are under age thirteen (13), do not (i) use or provide any information on the Platform or on or through any of its features, (ii) register to use the Service, (iii) make any purchases through the Platform, (iv) use any of the interactive or public comment features of the Platform, or (v) provide any information about Yourself to Us, including Your name, address, telephone number, email address, or any screen name or username You may use. If We learn We have collected or received personal information from a child under thirteen (13) without verification of parental consent, We will delete that information. If You believe We might have any information from or about a child under thirteen (13), please contact Us at [email protected]. 

13. Intellectual Property

    1. The computer software, the computer graphics, the Platform and the user interface that We make available to You is owned by, or licensed to, Us or our associates and protected by intellectual property laws. We grant You a limited, nonexclusive, nontransferable personal license to access and use the Service only for private, non-commercial purposes on a single computer or mobile device. We also grant You a limited, nonexclusive, nontransferable personal license to access the Service, as limited by Your additional purchase of certain paid features and upgrades. Your use of the Service does not provide You with any intellectual property rights in the Content, Games or Platform, and Your license to access the Service is not a transfer of title. We and our licensors and service providers reserve and shall retain Our entire right, title and interest in and to the Service, including all copyrights, trademarks and other intellectual property rights therein or relating thereto, except as expressly granted to Users in this Agreement. You acknowledge and agree that Your license to use the Service is limited by these Terms. If the Service or any Game is deemed to be illegal under the laws of the jurisdiction in which You reside or are situated, You will not be granted any license to, and must refrain from accessing, the Service or relevant Game. If You do not agree to, or act in contravention of, these Terms, Your license to use the Service may be immediately terminated.
    2. You grant Us, and represent and warrant that You have the right to grant Us, an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way We see fit, any information, images, videos, comments, messages, music or profiles You publish or upload to any website or social media page controlled and operated by Us.
    3. You will not copy or redistribute any materials from the Platform, and You will prevent others from unauthorized access, use of, or copying such materials. You acknowledge and agree that You may not, except as expressly permitted by this license: 
       • reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, translate, adapt, store or transmit any material available through the Service.
       • reverse engineer, disassemble, decompile, decode or otherwise attempt to derive or gain access to the Platform’s source code or any part thereof;
       • remove, delete, alter or obscure any trademarks or any copyright, trademark, patent or other intellectual property or proprietary rights notices from the Platform, including any copy thereof;
       • rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available the Service or any features or functionality thereof, to any third-party for any reason, including by making the Service available on a network where it is capable of being accessed by more than one device at any time;
       • remove, disable, circumvent or otherwise create or implement any workaround to any copy protection, rights management or security features in or protecting the Service;
       • reprint or electronically reproduce any content available through the Service, in whole or in part;
       • provide copyrighted or other proprietary content to Us or make such content available through the Service without permission from the owner of such material or rights; or
       • access or use for any commercial purposes any part of or materials available through the Service.
    4.  All trademarks and logos displayed in the Games and Platform are the property of their respective owners and are protected by applicable trademark and copyright laws.
    5. Printing, copying, modifying, downloading, or otherwise using or providing any other person with access to any part of the Content in breach of this Agreement may result in the termination of a User’s User Account, prohibition from using the Service, and/or legal action. Content owners may take criminal or civil action against Users for unauthorized use of intellectual property. Users agree to indemnify and hold harmless MLI from any unauthorized or illegal conduct by Users or through the use of a User’s User Account, via the Service.
    6. Copyright Information and personal and non-commercial-use-limitation Content within the Service, including, without limitation, any technology, software products, accounts, names, logos, graphics, music, and virtual goods are owned and/or licensed by Us and are protected by copyright, trade dress, patent, and trademark laws, international conventions, and other laws protecting intellectual property and related proprietary rights. We do not claim ownership of intellectual property owned by third parties.
    7. All comments, feedback, suggestions, ideas, and other submissions (“Ideas”) disclosed, submitted, or offered to Us in connection with Your use of the Service shall be Our exclusive property. You agree that unless otherwise prohibited by law, We may use, sell, exploit and disclose the Ideas in any manner, without restriction and without compensation to You.
    8. By participating in Service, You agree to Our use of Your username, statements, biographical information and city and state address for advertising and promotional purposes, including, without limitation, the Games, worldwide, and in perpetuity, in any and all forms of media, now known or hereafter devised without compensation, review or approval rights, notification or permission, except where prohibited by law. We reserve the right to make public statements about the entrants and winner(s), on the Internet, in promotional materials or otherwise, prior to, during, or following any Game. You agree that We may announce any winner’s name on the Website at any time in connection with Our marketing and promotion.

14. Indemnity and Limitations on Liability

    1. YOU AGREE TO INDEMNIFY AND HOLD HARMLESS US AND OUR AFFILIATES, AND OUR RESPECTIVE PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, SUBCONTRACTORS, LICENSORS, SUPPLIERS AND AGENTS AGAINST ANY AND ALL COSTS, EXPENSES, LIABILITIES AND DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE OR OTHER) ARISING FROM ANY PARTICIPATION BY YOU, INCLUDING WITHOUT LIMITATION: (i) ACCESSING OR USING THE PLATFORM; (ii) RE-USE OF ANY CONTENT AT, OR OBTAINED FROM, THE PLATFORM OR ANY OTHER SOURCEWHATSOEVER; (iii) FACILITATING OR MAKING A PAYMENT INTO YOUR CUSTOMER ACCOUNT; (iv) PLAYING THE GAMES THROUGH ANY DELIVERY MECHANISM OFFERED; AND (v) ACCEPTANCE AND USE OF ANY PRIZE.
    2. We reserve the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify Us, and You agree to cooperate with Our defense of these claims. We will use reasonable efforts to notify You of any such claim, action, or proceeding upon becoming aware of it. You agree that the provisions in this paragraph will survive any termination of Your User Account.
    3. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL WE OR OUR AFFILIATES, OR OUR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTORS AND SUPPLIERS, BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY OTHER ENTITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, UNDER ANY LEGAL THEORY, WHETHER CONTRACT, TORT OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING ANY LOST PROFITS AND LOST BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION, LOST REVENUE, INCOME, GOODWILL, USE OF DATA OR OTHER INTANGIBLE LOSSES, IN EACH CASE THAT RESULT FROM TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL WE, OUR AFFILIATES, AND OUR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTORS OR SUPPLIERS, BE LIABLE TO YOU FOR MORE THAN THE AMOUNT YOU HAVE PAID US IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT ANY SUCH CLAIM. YOU ACKNOWLEDGE AND AGREE THAT IF YOU HAVE NOT PAID US ANY AMOUNTS IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT ANY SUCH CLAIM, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS TO STOP USING THE PLATFORM AND TO CLOSE YOUR CUSTOMER ACCOUNT.
    4. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NEITHER UR NOR ANY OF OUR PARENTS, SUBSIDIARIES, AFFILIATES, LICENSEES, LICENSORS, CONTRACTORS, AGENTS, CONTENT PROVIDERS, VENDORS, COMPONENT SUPPLIERS (BOTH HARDWARE AND SOFTWARE), AND/OR ANY THIRD-PARTY WHO PROVIDES PRODUCTS OR SERVICES PURCHASED FROM OR DISTRIBUTED BY US, AS WELL THEIR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, MANAGERS, REPRESENTATIVES, EMPLOYEES, INVESTORS OR THE LIKE (COLLECTIVELY “PROVIDERS”), WARRANT THAT SERVICES AFFILIATED WITH US WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES, WORMS, TROJAN HORSES, KEYBOARD LOGGERS, SPYWARE, ADWARE, MALWARE, HARMFUL OR MALICIOUS CODE OR OTHER DEFECTS.
    5. THIS SECTION 15 SURVIVES THE TERMINATION OF THESE TERMS FOR ANY REASON.

15. Limitations on Warranty

    1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED AND STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE, SECURITY OF THE SERVICE, AVAILABILITY OF ANY GOODS, SERVICES OR OFFERINGS OFFERED ON OR THROUGH SERVICE, OR THE INFORMATION, CONTENT, SERVICES, MATERIALS OR PRODUCTS, INCLUDED ON OR THROUGH THE SERVICE
    2. NEITHER MLI NOR ANY PROVIDER MAKES A WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY, RELIABILITY, OR CURRENCY OF ANY INFORMATION, CONTENT, OR SERVICES, PROVIDED ON OR THROUGH THE SERV ICE. THE INFORMATION, PRODUCTS, AND SERVICES PUBLISHED ON OR THROUGH THE SERVICE MAY CONTAIN INACCURACIES OR TYPOGRAPHICAL ERRORS. NEITHER MLI NOR ANY PROVIDER SHALL BE RESPONSIBLE FOR ANY OPINIONS, VIEWS, ADVICE, STATEMENTS, OR USER CONTRIBUTIONS POSTED ON OR THROUGH THE SERVICE (INCLUDING, WITHOUT LIMITATION, IN ANY INTERACTIVE AREAS OF THE PLATFORM) BY ANY PERSON OR ENTITY OTHER THAN AN AUTHORIZED MLI REPRESENTATIVE.
    3. Neither MLI nor the providers guarantee the continuous, uninterrupted, or secure access to the Service or any aspect thereof. The operation of the Service may be interfered with by numerous factors outside Our control. You understand and agree that neither MLI nor the providers shall be liable to Users for any indirect, incidental, special, consequential, or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data or other intangible losses (even if We or the providers had been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) unauthorized access to or alteration of User transmissions or data; (iii) opinions, views, advice, statements, or User contributions posted on the Website or through the Service; or (iv) any other matter relating to Us. Notwithstanding anything to the contrary contained herein, and regardless of the form of the action, Our liability to You for any cause whatsoever will at all times be limited to the amount paid, if any, by You to Us for use of the Service during the term of registration, not including any fees paid for services and/or products rendered prior to the circumstances giving rise to the claim.

16. Service and Maintenance

    1. We conduct maintenance on our systems from time to time primarily for the purpose of ensuring security and integrity. A portion, or sometimes all, of the features of the Service may not be available during maintenance periods. You will generally be notified of maintenance periods in advance; however, You hereby agree that We may update the Platform or the Games with or without notifying You. We also reserve the right to modify or discontinue operation of any aspect of the Service at any time, including, without limitation, the availability of the Service, or any features or content thereon, including without limitation the offering of the Games. We may also impose limits on certain features and offerings or restrict access to parts or all of the Service with or without notice to You and without liability to You or any third party. You may report any problem encountered during Your use of the Service, including those related to Your User Account, to Us at [email protected]. 

17. Complaints and Customer Support

    1. If You wish to contact our Customer Support department or have a complaint regarding our Platform (including any Game) You may contact Us at [email protected]. All email communications between You and Us should be carried out using the email address associated with Your User Account. Failure to use the email address associated with Your User Account may result in our response being delayed.
    2. The following information must be included in any written communication with Us (including a complaint):
       • Your username;
       • Your first and last name, as registered in Your User Account;
       • a detailed explanation of the complaint/claim; and
       • any specific dates and times associated with the complaint.
         
         Failure to submit a written communication with the information outlined above may result in a delay in our ability to respond in a timely manner. Our support staff will inquire into Your complaint immediately and endeavor to respond within ten (10) calendar days of Your lodging it. Under certain circumstances, We may require up to twenty (20) calendar days to respond to a complaint. In this case, We will inform You of the delay within ten (10 calendar days of Your lodging the complaint).

18. Dispute Resolution

    PLEASE READ THIS SECTION 19 CAREFULLY, AS IT MAY REQUIRE YOU AND MLI TO ARBITRATE CERTAIN DISPUTES AND CLAIMS ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU AND US CAN SEEK RELIEF FROM EACH OTHER.
    
    
    1. If You reside in or access the Games at any time while located in the United States, this Section 19 (“the Dispute Resolution and Agreement to Arbitrate on an Individual Basis”) shall be construed under and be subject to the US Federal Arbitration Act, notwithstanding any other choice of law set out in these Terms. By agreeing to these Terms, and to the extent permitted by applicable law, You and MLI agree that any and all past, present and future disputes, claims or causes of action between You and MLI arising out of or relating to these Terms, the Service, the formation of these Terms or any other dispute between You and Us or any of Our licensors, distributors, suppliers or agents, and whether arising prior to or after Your agreement to this Section 19, (collectively, "Dispute(s)") will be governed by the procedure outlined below. You and MLI further agree that any arbitration pursuant to this Section 19 shall not proceed as a class, group or representative action.
    2. By agreeing to these Terms s, and to the extent permitted by applicable law, You and MLI each and both agree to resolve any Disputes – including any Dispute concerning the enforceability, validity, scope or severability of this agreement to arbitrate – through final and binding arbitration as discussed herein.
    3. You may decline this agreement to arbitrate by contacting [email protected] within thirty (30) days of first accepting these Terms and stating that You decline this arbitration agreement. By opting out of the agreement to arbitrate, You will not be precluded from Participation, but You and MLI will not be permitted to invoke the mutual agreement to arbitrate to resolve Disputes under the Terms otherwise provided herein. For avoidance of doubt, in the event You exercise Your right to opt out of the agreement to arbitrate, those limitations and restrictions applicable to litigation that are set out in this Section 19 shall continue to apply to You. In addition, if You opt out of this agreement to arbitrate and at the time of Your receipt of these Terms You were bound by an existing agreement to arbitrate disputes arising out of or related to Your use of or access to the Platform or Games, the existing arbitration agreement will remain in full force and effect. In other words, if You are bound by an agreement to arbitrate at the time You opt out of this one, that prior agreement to arbitrate will continue to apply to You.
    4. Arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Within fourteen (14) days after the commencement of arbitration, each party shall select one person to act as arbitrator and the two selected shall select a third arbitrator within ten (10) days of their appointment. If the arbitrators selected by the parties are unable or fail to agree upon the third arbitrator, the third arbitrator shall be selected by the AAA. Unless and only to the extent prohibited under AAA Rules, the arbitration shall be held in Delaware or, at either Your or Our election, will be conducted telephonically or via other remote electronic means.
    5. The AAA Rules will govern payment of all arbitration fees. The arbitrator shall be authorized to award any remedies, including injunctive relief, that would be available to You in an individual lawsuit and that are not waivable under applicable law.
    6. In the event of twenty-five (25) or more similar arbitration demands against Us, presented by or with the assistance of the same law firm or organization or group of law firms or organizations working in coordination, are submitted to the AAA, the AAA Mass Arbitration Supplemental Rules shall apply. All provisions of this Section 19 that are not in conflict with the AAA Mass Arbitration Supplemental Rules, including the qualifications for the arbitrators, shall continue to apply.
    7. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER YOU NOR MLI SHALL BE ENTITLED: (i) TO CONSOLIDATE, JOIN OR COORDINATE DISPUTES BY OR AGAINST OTHER INDIVIDUALS OR ENTITIES; (ii) TO PARTICIPATE IN ANY GROUP, CLASS, COLLECTIVE OR MASS ARBITRATION OR LITIGATION (EXCEPT SOLELY AS JUST STATED IN SECTION 19.6); (iii) TO ARBITRATE OR LITIGATE ANY DISPUTE IN A REPRESENTATIVE CAPACITY, INCLUDING AS A REPRESENTATIVE MEMBER OF A CLASS; (iv) TO ARBITRATE OR LITIGATE ANY DISPUTE IN A PRIVATE ATTORNEY GENERAL CAPACITY; OR (v) OTHERWISE TO SEEK TO RECOVER LOSSES OR DAMAGES (WHETHER FOR YOURSELF OR OTHERS) INCURRED BY A THIRD PARTY. IN CONNECTION WITH ANY DISPUTE (AS DEFINED ABOVE), ANY AND ALL SUCH RIGHTS ARE HEREBY EXPRESSLY AND UNCONDITIONALLY WAIVED. NOTWITHSTANDING ANYTHING TO THE CONTRARY SET FORTH IN THESE TERMS AND CONDITIONS, IN THE EVENT ALL OR ANY PORTION OF THIS SECTION 19 (DISPUTE RESOLUTION) ARE FOUND TO BE INVALID OR LESS THAN FULLY ENFORCEABLE IN A PARTICULAR DISPUTE, THEN THE PARTIES’ AGREEMENT TO ARBITRATE (BUT NOT THOSE PROVISIONS OF THIS SECTION 19 APPLICABLE TO LITIGATION) MAY BE DEEMED VOID AND AS HAVING NO EFFECT FOR PURPOSES OF THAT DISPUTE, UPON EITHER PARTY'S ELECTION.
    8. Notwithstanding the other provisions of this Section 19 (Dispute Resolution), either You or We may bring an action in a court as authorized by Section 20.17 for temporary injunctive relief until an arbitrator has been empaneled and can determine whether to continue, terminate or modify such relief.
    9. The Federal Arbitration Act shall govern the interpretation, enforcement and all proceedings at such arbitration and judgment upon such arbitration award may be entered in any court having jurisdiction. All participants agree to abide by the terms of these Terms, and each party agrees to service of process by mail or other method acceptable under the laws of the state of Delaware.
    10. In the event of a legal dispute between You and Us, You hereby waive any rights or claims to attorney's fees, indirect, special, punitive, incidental or consequential damages, whether foreseeable or not and whether based on negligence or otherwise. 

19. General Provisions

    1. You agree that no joint venture, partnership, employment, or agency relationship exists between You and Us as a result of these Terms or Your use of the Service. You agree not to hold Yourself out as Our representative, agent, operator, distributor or employee, and We shall not be liable for any of Your representations, acts or omissions. You also agree that, except as otherwise expressly provided in these Terms, there shall be no third-party beneficiaries to this Agreement.
    2. We may assign our rights and obligations under these Terms and/or the Privacy Policy, in whole or in part, to any person or entity at any time with or without Your consent. Upon such assignment, We may be relieved of any further obligation hereunder. You may not assign or delegate any rights or obligations under these Terms or the Privacy Policy without Our prior written consent, and any unauthorized assignment and delegation by You is void and ineffective.
    3. You agree that You shall not circumvent or attempt to circumvent these Terms or otherwise interrupt or attempt to interrupt the operation of the Service (collectively, “Circumvention”). If We determine, at Our sole discretion, that You have engaged, or attempted to engage, in Circumvention, or to otherwise commit fraud with regard to the Service, in such an event, We reserve the right to institute civil or criminal proceedings against You and to report You to the relevant regulatory authorities.
    4. We shall not be liable for any delay or failure to perform resulting from unforeseen circumstances or causes outside its reasonable control, including, without limitation, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
    5. No failure or forbearance on Our part to exercise Our rights or insist upon performance of obligations hereunder is to be construed as a waiver or relinquishment of those or any other rights or obligations in that or any other instance; rather, the same shall remain in full force and effect. If any provision of these Terms is deemed unlawful, void or for any reason unenforceable, such provision shall be narrowed in scope or otherwise amended to the extent necessary to make such provision lawful, valid and enforceable while as nearly as possible reflecting the intent of the parties as expressed in these Terms, or, if such amendment is impossible, severed from this Agreement. No amendment or severing of any provision of this Agreement shall affect the validity or enforceability of any remaining provisions.
    6. Users of the Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. We may be contacted by email at [email protected].
    7. These Terms constitute the entire agreement between You and Us with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. Any waiver of any provision of these Terms or the Privacy Policy will be effective only if in writing and signed by Us.
    8. We may publish additional policies related to specific services such as Games, tournaments, or promotions. Your right to use such services is subject to those specific policies and these Terms.
    9. You consent to receive marketing communications from Us in respect of Our offerings by way of email, post, SMS and telephone notifications, any of which You may unsubscribe from at any time by contacting Us at [email protected].
    10. We are in NO WAY affiliated with or endorsed by any brands or items listed on the Platform. All trademarks are the property of their respective owners.
    11. By topping up an amount to Your Wallet, You accept that the credits received (labelled by the $-sign) are not worth real money and not subject to any refunds.
    12. We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting Us for assistance if You experience any issues receiving or downloading our products. You may reach Us at [email protected].
    13. All inquiries relating to the construction, validity, enforcement and interpretation of these Terms shall be governed by and construed and enforced in accordance with the laws of the state of Delaware.
    14. Subject to Section 19, the parties agree that any Dispute (as defined in Section 19.1) will be submitted exclusively to the courts in Delaware and You and We consent to the venue and personal jurisdiction of those courts. Notwithstanding the foregoing, the parties agree that either party may move to compel arbitration or to enforce an arbitral award issued hereunder before any court of competent jurisdiction.